We aim to provide a service we'd be happy to receive. If we fall short, please tell us — we want to fix it.
Step 1 — Tell us
Email hello@doddle.co.uk or write to us at the registered office. Set out what went wrong, when, and what you'd like us to do. We'll acknowledge within 2 working days.
Step 2 — Investigation
One of the founders will personally investigate and respond in writing within 10 working days, or sooner where possible.
Step 3 — Escalation
If you're not satisfied with our response, you may escalate to the relevant competent person scheme for the work in question (Gas Safe Register, NICEIC, NAPIT) or, for data complaints, the Information Commissioner's Office.
This procedure will be reviewed and formalised before the first paying client.